Privacy Policy

Last updated October 2025

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website. We take your privacy seriously and are committed to handling your data fairly, lawfully, and securely.

1. Who We Are

This website (“we”, “our”, or “us”) operates solely as a lead generation service for stairlift enquiries. We are not a stairlift manufacturer, supplier, or installer. We collect your enquiry details and pass them to a single trusted partner company, who may then contact you directly.

2. What Information We Collect

When you submit an enquiry, we may collect:
• Your name
• Your contact details (e.g., phone number, email address, address)
• Information about your stairlift requirements (e.g., property type, preferences, accessibility needs)
• Any additional information you choose to provide
We may also collect limited technical information about how you use our website (e.g., IP address, browser type, device information), primarily for analytics and security purposes.

3. How We Use Your Information

We use your personal data for the following purposes:
• To process your enquiry and pass your details to our single recommended partner company.
• To allow that partner company to contact you directly to discuss your needs.
• To keep secure records of enquiries for compliance and record-keeping.
• To improve our website and services.
We do not use your information for marketing purposes, unless you have given explicit consent.

4. How We Share Your Information

• Your personal data will be passed only to our single trusted partner company.
• We do not sell, rent, or share your details with any other third parties.
• Our partner company is responsible for handling your enquiry and may have their own Privacy Policy.
We recommend you review it before engaging their services.

5. Lawful Basis for Processing

We process your personal data on the following lawful bases under UK GDPR:

• Consent – when you submit an enquiry, you consent to us processing and sharing your details.

• Legitimate interests – to operate a lead generation service and connect you with our partner company.

• Legal obligation – to comply with data protection and record-keeping requirements.

6. Data Security

We take appropriate technical and organisational measures to protect your information, including encryption, secure storage, and restricted access.

7. Data Retention

We will keep your enquiry details securely on file for as long as necessary for record-keeping, compliance, and resolving potential disputes. Typically, this will not exceed 24 months, unless required by law.

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data (subject to legal obligations).

• Object to or restrict processing of your data.

• Withdraw consent at any time.

To exercise your rights, please contact us at info@findmeastairlift.com

If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.

9. Cookies & Tracking

We may use cookies or similar technologies to improve your browsing experience and gather anonymous usage statistics. You can adjust your cookie preferences via your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website will signify acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please email us at:
info@findmeastairlift.com